SolarNova

We recently became the proud owners of solar panels on our roof. These solar panels were installed by the company Solarnova from Dilsen-Stokkem. We had a good feeling from the first contact with the representative of this company. All parameters were checked in advance and then the clear technical explanation began. We had received two other suppliers at home in advance, but what ultimately convinced us, despite the higher price, was the fact that the solar panels themselves are Solarwatt glass-glass panels with a particularly high durability. Moreover, instead of a central circuit inverter in the control cabinet, an Enphase micro-inverter installed on each individual panel with the great advantage that there is immediate return and if there is a defect, only this defective part needs to be replaced. In addition, a 30-year warranty is provided. The installation itself was carried out in one short day by very skilled and friendly technicians without breaking a single roof tile. The entire system is now operational and can be monitored via a smartphone app. We can now see at any time what return each individual panel produces. We are convinced that we have made the right choice with Solarnova and can highly recommend this company. Everything was taken care of down to the last detail from the first contact to delivery and support of the administrative formalities. Eric and Lizette Henrotay-Leirs in Helchteren.

We have been looking for a reliable company for solar panels for our pharmacy. After two previous requests to two different companies that ended in a sof (no response even), we were hopeful that the saying "third time, lucky" would apply. Fortunately, this was indeed the case. Soon after the first contact, we were contacted back by their representative David, who offered us a solution for our specific situation in very clear language. After our approval of the quotation (which was very correct), the panels were quickly installed. Two friendly and skilled technicians came to install it, completely as desired and without any damage (although they were still obliged to bring everything up from the inside due to the height of the building). 5 stars, without a doubt!

Completely satisfied with our new solar panel installation. In addition, a very honest analysis from the advisor who visited here. A battery could be interesting for us, but we were advised to wait a year to see what this installation brings us. The battery may be slightly cheaper within a year, but by waiting a year you will suddenly know how big to size the battery. That has increased our confidence. Sound advice without imposing anything. Moreover, we moved quickly after our decision, 3 weeks later we had free energy and it is nice to see the results on an app.

We installed solar panels a few months ago. That was executed well. This of course preceded an exploratory conversation with advisor David, who asked about our consumption, our situation and future consumption in this time of electrification. Based on this he developed a proposal. The price was slightly higher than that of a competing party, but on the other hand it was certainly not the most expensive proposal. What was striking was that this was a correct proposal due to the many questions he asked in advance and of all the proposals we received, this was the most qualitative. In the meantime, we enjoy our free electricity with a home battery. This way we can still benefit from the sun shining during the day while we have gone to work. In short, very satisfied!

They only deserve 2 stars because there is a working installation in the end. Unfortunately, things go wrong for them at almost every step of the process. The review is very long. That actually tells you enough. During the salesman's visit everything seemed OK, otherwise we would not have started with them. Nice promises about the installation, enough time to get the 2023 premiums, choice of slightly more expensive material because of the better guarantees and lifespan,... on paper it was nice. They are actually two installations for two different apartments that are placed next to each other on one roof. Day 1 of installation: Work crew 1 arrives. Climbs around on the roof, looks for what they need, ... Ask me where the conduit for the cable is located. I show it to them. They don't believe me and still start looking in the attic in other places, digging around in my insulation... Apparently they only believe that my waiting tube is actually my waiting tube when their more experienced colleague(?) agrees with me by telephone? OK waiting tube found, now I don't think anything can go wrong. 10 minutes later I see one of them pull the iron pulling wire out of the guard tube. That suddenly goes very smoothly! Good job guys! 2 hours later they come and tell me that they can't get the cable through the conduit and they will have to drill a hole through the outside wall to get that cable in. They didn't really realize that they had caused the problem themselves by removing the pulling wire. Fortunately, in the end there was no hole in the wall, just 2 hours of fiddling around with soap, a cable and a waiting tube, and an extra day was needed for the installation. (plus point: Those men persevered for 2 hours and they finally succeeded.) Day 2 of installation: Everything is there. connections and cables inside: OK solar panels and frame on the roof: OK 500 cut-up plastic zipties on the roof: not requested, but they were there anyway. Fantastic: now we're done, right? No. Nope, apparently another team has to come by. Friendly duo is at my door. They seem to be staring at the new cabinets on my wall like it's some magic spell they've never seen before. Those lights, so mysterious. But with the help of a colleague on the phone, they still manage to do what they had to do. Then they climb up and down the roof and up and down and up and down. After the umpteenth time and more than an hour, I'm still curious. There are two cables on the roof that enter the building, and they only find one from the inside. Solarnova has installed two installations here itself. Does the fault here lie in the communication with this team? Or should these men have easily seen that my neighbor's cable only enters the building along the outer facade several floors below? Yes. Have we finally been able to continue working after this? Yes Have we gotten the software working? Yes Have we seen that some panels were not connected correctly by the previous team? Yes Did these two men then have to disconnect all the cables on the roof again and connect them correctly? Yes. These two were super friendly, but didn't really seem ready to go to a job site alone. All's well that ends well, all right? Not from the misery and not from this review…. Our installations that would certainly be successful in 2023. They received a nice bonus: €900 in premiums. Nice amount anyway. Solarnova misses the deadline. Solarnova sends me an email in advance with the promise to make up the difference via a credit note. (part removed to make room for the edit) The false promises to call back from their manager, no answers to questions about warranty, you will have to experience that yourself if you do business with them. EDIT: I did receive the promised bonus. Less than 24 hours after writing this review, this was resolved. I have also received the information about warranties +1 star for that